FAQs

27 Articles View All

• Return Policy
• How do I request a refund?
• When will I receive my refund?
• How do I know my size?
• Are your glasses authentic?

Recent Q&A View All

• Transitions lenses

Fitting & Sizing

2 Articles View All

• Eye Size Guide
• Progressive Lenses and Vertical Measurem...

Returns & Exchanges

4 Articles View All

• Exchange Policy
• Return Policy
• How do I request a return or exchange?
• When will I receive my refund?

Shipping

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• International Shipping
• What is the order processing time?
• What if the item is on backorder or not ...
• How can I track my order?

Ordering Prescription Lenses

8 Articles View All

• What types of prescriptions can you fill...
• What lens materials do you offer?
• What types of coatings and lens protecti...
• What is my Pupillary Distance? How do I ...
• How do I send you my prescription inform...